Frequently asked questions
Short answers to what practitioners ask most. Every answer links to the full guide.
What does MyDosha cost?
Starter is €19 a month, Solo €49 and Practice €99. There is nothing to pay during your trial. The full comparison is in the guide.
What happens when my trial ends?
Your portal becomes view-only: patients and dossiers stay visible, adding and editing stop, and your intake link pauses, so patients who open it see that your trial has ended. Choosing a plan picks up where you left off.
Is MyDosha a medical device?
No. MyDosha is an intake and reference tool for qualified practitioners. It is not for diagnosis or treatment. The scope statement is at mydosha.org/intended-use.
Where is my data stored?
Patient records are stored in the EU, in Frankfurt. The sub-processors and safeguards are listed at mydosha.org/security and mydosha.org/privacy.
Do my patients need an account or an app?
No. A patient opens the intake from a link and signs in to their portal with an emailed link, with no password. On a new device they also enter a 6-digit code sent to their email.
Which languages can patients use?
Patients can choose English, Dutch, German or European Portuguese for the intake. A personal link opens in the language on their record.
Can I switch the AI off?
Yes. Every AI feature has an off switch under Account & Settings, plus one master switch. What you record by hand stays available.
Does MyDosha make clinical decisions?
No. The AI reorganises and drafts; the practitioner makes every decision. VEDA cites reference material and declines diagnosis, prescriptions and safety judgments. MyDosha is an intake and reference tool, not a medical device; the scope statement is at mydosha.org/intended-use.
Does the AI read my uploaded files?
Files in a patient's Documents tab are never read by the AI. Leaflets, your reference documents, the body map and patient photos are not used as AI context either. The exception is what you hand to AI import parsing, such as an uploaded intake form or pasted text: you review the result, and that feature has its own off switch.
What do patients see of their file?
Their care plan, appointments, messages, invoices and documents. They never see an assessment result, score percentages or a clinical summary, and a file stays private until you share it.
What if a patient asks me to delete their data?
You decide as the data controller. A request from the patient's portal reaches you at once and shows on the patient file with its deadline. You can delete the record, or keep it under legal retention and record the basis.
Can I get my data out?
Yes. The patient list has a full practice backup as a ZIP, and a switch under Privacy & Data decides whether patients can download their own file.
Can I bring my existing patients?
Yes. Import a spreadsheet, CSV or TSV under Account & Settings. You review every row, and nothing is saved until you confirm.
Can several people work in one practice?
Yes. Invite colleagues under Practitioners & Team. Every plan also comes with assistant accounts for the front desk, which do not use a practitioner seat.
Are video consults recorded?
No sound or picture is recorded. Video is off by default. If you switch on transcription, the patient is asked first and only the text is kept.
Does the portal work on a phone?
Yes. On a narrow screen the sidebar becomes a drawer, and the patient tabs scroll sideways with a More menu for the ones out of view.
Why can't I send invoices in Portugal?
Portuguese law requires invoices to come from software certified by the tax authority (AT), which MyDosha is not. A practice in Portugal issues new invoices on the Portal das Finanças or with its own certified software.
I can't find my answer here. What now?
Ask VEDA in the portal, or open Feedback in the sidebar footer: “Get an instant answer” answers product questions straight away, and you can send your message to the MyDosha team. You can also write to hello@mydosha.org.
These guides describe the portal as it works today. They are product help, not clinical guidance.