Plans, your trial and cancelling
What the plans cost, where to choose one, what happens when your trial ends, and how to cancel.
Where to find it: Account & Settings → Account → Subscription
Open this in the portal →Steps
- A status row under the clinic name shows the days left in your trial. Click it to open Subscription.
- Starter: €19 a month, for up to 15 patients. Solo: €49 a month or €490 a year. Practice: €99 a month or €990 a year, with 2 practitioners included and €39 a month for each extra one. Prices include any applicable VAT, and the portal shows them in your currency where MyDosha offers one.
- Only the owner chooses or changes the plan. Other accounts see the plans with a line saying the owner chooses.
- When paid plans are open, each plan has a Subscribe button and payment runs through Stripe's secure checkout. Your portal, patients and dossiers stay exactly as they were.
- If the section shows that paid plans open soon, there is nothing to pay yet, and a trial that would end first is extended.
- Need more time? Reply to a trial reminder email and ask for it.
- To cancel a paid plan, the owner uses “Manage subscription”, which opens Stripe's secure billing page. It takes effect at the end of the current paid period, and partial periods are not refunded.
- On a paid plan, “Usage and extra credits” lets the owner or a practitioner buy extra transcription time and VEDA requests. They are used only once the month's allowance is used up.
Good to know
When a trial ends without a plan, the portal becomes view-only: patients and dossiers stay visible, adding and editing stop, and the intake link pauses. Nothing deletes your records when a trial ends, and choosing a plan picks up where you left off.
Related guides
These guides describe the portal as it works today. They are product help, not clinical guidance.