Secure messages with patients
Exchange messages with a patient without any content going through email.
Where to find it: Patient → Communication
Open this in the portal →Steps
- Open the patient's Communication tab and write your message.
- To answer one message in particular, point at it and choose “Reply”; on a touch screen, tap or long-press it. Esc cancels.
- The patient reads and answers in their portal.
- New patient messages show under Notifications on your dashboard, and on the patient's tab.
Good to know
Notification emails never contain the message itself, only who wrote and a link to sign in. Patient photos are off by default: the owner can switch on “Let patients send photos in messages” under Account & Settings → Communication, which makes the practice the controller of those photos. Photos are stored privately and never analysed or read by AI.
Related guides
These guides describe the portal as it works today. They are product help, not clinical guidance.